support@kerlmax.com

You may also use the “Send Feedback…” menu item to report an issue to us. When using this method your e-mail, by default, will contain valuable settings information which can help us narrow down the problem.

If you are having problems with our software, please look through the FAQs below.

Sharpshooter is no longer being sold at this time.

Can I use Sharpshooter on more than one computer?

The Mac App Store and Kerlmax website editions may be used on any Macs that you own or control for your personal use.

How can I change the default file format or location of the screenshots?

We have a made a small application named Screencapture Prefs App which you can download and run once to change these settings.

What are the Mac OS X key combinations for taking screenshots?

Action	Shortcut
Take a picture of the whole screen	⌘-Shift-3
Take a picture of part of the screen	⌘-Shift-4, then drag to select the area you want in the picture. To cancel, press Escape.
Take a picture of a window, a menu, the menu bar, or the Dock.	Press ⌘-Shift-4, then press the Space bar. Move the pointer over the area you want so that it's highlighted, then click. To drag to select the area instead, press the Space bar again. To cancel, press Escape.